Behind every behavior is a positive intention.

        Every behavior is useful in some context.

        People always make the best choice available to them at the time.

        Choice is better than no choice.

        People already have all the resources they need.
              What they need is access to these resources at appropriate times and places.

        Anyone can do anything.
              If one person can do something, it is possible to model that and teach it to anyone.

        There is no failure, only feedback.

        The meaning of the communication is the response you get.

        People respond to their maps of reality, not to reality.

        The map is not the territory.

        Anything can be accomplished
              if the task is broken down into small enough chunks.

        The element with the most flexibility in any system
              will be the controlling element.